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If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. 4.8 Delivery Time ExceededIf delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 5. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. 6. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. 7. Duties & Taxes 7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website 7.2 Import Duties & Taxes Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country 8. Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. 9. Insurance Parcels are insured for loss and damage up to the value as stated by the courier. 9.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 9.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost. 10. Customer service For all customer service enquiries, please email us at utkalproductions@gmail.com Shipping Policy Generated at Easyship.co